Is it safe to use my credit card at nichollsmaher.co.nz?

You bet it is. Credit Card Shopping at nichollsmaher.co.nz is 100% safe.

Which credit cards do you accept?

We accept MasterCard and Visa.

Can I pay by cheque at nichollsmaher.co.nz?

The preferred method of payment of nichollsmaher.co.nz is credit card.

Privacy and Security

What is your privacy policy?

We do not sell or trade or share information with anyone.

Is shopping with you guys really safe?

Absolutely. When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorised access.

What about "cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as storing items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.

Refunds and Returns

I have just returned my order, so when can I receive my refund?

As soon as we received your returned goods here at Nicholls & Maher, we will refund your purchase price.

Can I make returns at nichollsmaher.co.nz?

Sure. If your purchase is faulty or you have simply changed your mind, please return your purchase within 30 days of receipt of the goods, in original condition.
We will either refund or replace, whichever you prefer. Please note this refund and returns policy does not apply to in-store purchases.

Unfortunately, your return postage charge is not refundable, unless your purchase is faulty.
Please include a return address, a copy of the invoice and a short note on why your purchase has been returned.

How can I lodge a complaint?

Send us an e-mail at feedback@nicma.co.nz

Online Ordering Options

How long will it take for my order to arrive?

It will take approximately 2-3 working days for items to arrive, providing we have it in stock. It may take a bit longer if you live in a rural area, as most Courier companies cannot make rural deliveries everyday.
You will be advised of any delay of your item.

I’m having problems ordering online – what should I do?
E-mail us at info@nicma.co.nz.

I have yet to receive your e-mail confirming my order?
Please e-mail us at info@nicma.co.nz 

Do you deliver orders Internationally?

Yes. Purchases made will be delivered to New Zealand, Australia and Pacific Island Countries Only.